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The Elizabeth Fry Society of Ottawa is a feminist, non-profit community agency offering support and services to women and female youth who have been – or may be at risk of being – in conflict with the law. 

J.F. Norwood House/Lotus House

Residential and Community Support Worker

Part-time – Weekends


JF Norwood House is Elizabeth Fry’s transitional housing program. We offer fifteen women a supportive living environment with accommodations for families. JF Norwood House is also a Community Residential Facility, and provides a space for women who are on Day Parole, Full Parole or Statutory Release. We also provide accommodation for women serving provincial sentences.

Lotus House is a Residential Bail Bed Program for women run by the Elizabeth Fry Society of Ottawa.  We offer twelve women a supportive living environment with accommodations for families.  Lotus House is a space for women who have been released on bail while awaiting their court date. 


We currently have two (2) positions available.


Lotus House: Start Date 4 August 2018

JF Norwood House: Start Date 1 September 2018




  • Promote and maintain the mission, vision and values of the Elizabeth Fry Society of Ottawa.
  • Comply with the regulations of CRF facilities as prescribed by the Ministry of Community Safety and Correctional Services and the Correctional Service of Canada.
  • Maintain cooperative working relationships with other service providers and funders.
  • Provide primary counselling, resource referrals, crisis intervention, conflict resolution and support to all residents.
  • Participate in the shift schedule rotation as part of our 24 hour staffing model; must be awake at all times when on shift and responsible for the monitoring and supervision of the residence.  Part-time shifts are every Saturday and Sunday, 7:45 a.m-4:00 p.m., 3:45 p.m.-12:00 a.m. and 11:45 p.m.-8:00 a.m.
  • Assist in the overall security and maintenance of the residence.
  • Be acquainted with each resident’s individual program plan, identify needs, recommend changes in individual program plans and provide assistance that is consistent with the overall plan for each individual.
  • Maintain accurate and up-to-date records and statistics regarding all aspects of service delivery when requested.
  • Attend and participate in monthly staff meetings.
  • Train volunteers to provide services as necessary.
  • Other duties as assigned by the Assistant Manager of Residential Services, the Manager of Residential Services or the Executive Director.


  • Understand the dynamics of criminalized women’s behavior and to assess their needs and risks;
  • Skills to counsel and form effective relationships and trust;
  • Ability to intervene effectively in crisis situations;
  • The ability to assist criminalized women in identifying and obtaining community services for their successful reintegration;
  • The ability to assist criminalized women in identifying problems involved in their successful reintegration into the community;
  • The ability to communicate effectively both orally and in writing;
  • Awareness of and commitment to women’s issues with a thorough understanding of racism, classism, sexism, homophobia, violence against women and transgender issues.
  • Understanding of alcohol, drug use and related issues.
  • Experience working with communities who face multiple barriers such as poverty, discrimination, criminalization and a lack of housing.
  • Excellent organizational and time management skills, second language skills are an asset.
  • Excellent interpersonal and crisis intervention skills.
  • Skills in community development, advocacy and mediation.
  • Ability to work flexible hours, including overnight shifts, weekends and holidays.
  • Ability to work well independently.
  • Must be able to pass security clearance.
  • Post-secondary education in social sciences or equivalent combination of knowledge and experience.
  • Valid First Aid/CPR certification.
  • Bilingualism is an asset.

The Elizabeth Fry Society of Ottawa is dedicated to achieving a workforce that reflects the diversity of the community it serves and encourages applications from equity seeking groups. This position currently pays $15.84 an hour. The deadline for applications is July 17th, 2018 at 4:00p.m.

Please indicate clearly which position you are applying for in your cover letter.  

We thank all candidates for their interest but only those selected for an interview will be contacted. Please send a resume and cover letter, electronically only to: Diane Serre – Manager of Residential Services c/o diane.serre@efryottawa.com






Elizabeth Fry Socity Ottawa