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Full-Time Residential and Community Support Workers

JF Norwood House

Monday – Friday

Day shift (07:45 – 16:00), Evening Shift (15:45 – 24:00) and overnight “awake” (23:45 – 8:00)

Please indicate preferred shift in your cover letter.

The Elizabeth Fry Society of Ottawa is a non-profit community agency offering support and services to women and female youth who have been or may be at risk of being in conflict with the law.  JF Norwood House is a transitional housing program for women run by the Elizabeth Fry Society of Ottawa.  We offer twelve women a supportive living environment with accommodations for families.  JF Norwood House is also a Community Residential Facility, and provides a space for women who are on Day Parole, Full Parole or Statutory Release.  We also provide accommodation for women serving provincial sentences.  We are currently seeking three Full Time, Permanent, Residential and Community Support Workers to work in our residence.


  • Promote and maintain the mission, vision, and values of the Elizabeth Fry Society of Ottawa.
  • Comply with the regulations of CRF facilities as prescribed by the Ministry of Community Safety and Correctional Services and the Correctional Service of Canada.
  • Maintain cooperative working relationships with other service providers and funders.
  • Attend and participate in monthly staff meetings.
  • Train volunteers to provide services as necessary.
  • Provide primary counseling, resource referrals, crisis intervention, conflict resolution and support to all residents
  • Participate in the shift schedule rotation as part of our 24 hour staffing model; must be awake at all times when on shift and responsible for the supervision of the residence
  • Maintain accurate and up-to-date records and statistics regarding all aspects of service delivery
  • Be acquainted with each resident’s individual program plan, identify needs, recommend changes in individual program plans, and provide assistance that is consistent with the overall plan for each individual
  • Other duties as assigned by the Manager of Residential Services and / or Director of Operations.


  • Awareness of and commitment to women’s issues with a thorough understanding of racism, classism, sexism, homophobia, violence against women and transgender issues
  • Understanding of alcohol and drug use and related issues
  • Experience working with communities who face multiple barriers such as poverty, discrimination and criminalization and lack of housing
  • Sufficient knowledge of the Criminal Justice System
  • Excellent organizational and time management skills, second language skills are an asset
  • Excellent interpersonal and crisis intervention skills
  • Skills in community development, advocacy and mediation
  • Ability to work flexible hours
  • Must be able to pass a security clearance
  • Post secondary education in social sciences or equivalent combination of knowledge and experience
  • Valid First Aid/CPR certification
  • Bilingualism is an asset

The Elizabeth Fry Society of Ottawa is dedicated to achieving a workforce that reflects the diversity of the community it serves and encourages applications from equity seeking groups.

This position currently pays $15.84 an hour.

The deadline for applications is August 15, 2017 at 12:00p.m. (noon).

We thank all candidates for their interest but only those selected for an interview will be contacted. Please send a resume and cover letter, electronically only to:

April Bissonnette – Manager of Residential Services

c/o jody.brenton@efryottawa.com








Elizabeth Fry Socity Ottawa